ABC Internet Matters

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ABC Internet Matters empowers Canadians who aren’t comfortable using the internet with the knowledge they need to get started. The program consists of a free workbook and downloadable resources to help new internet users learn how to use the internet. With ABC Internet Matters, adults will develop a basic understanding of what the internet is, how to access it, and how to stay safe online.


Here are some resources to help you learn more about using the internet and staying safe online. Click on the internet matters workbookname of a resource to open it.

  • ABC Internet Matters workbook (2020) New! This bilingual workbook answers questions like: How can I get online? What can I do online? How can I stay safe online?
  • ABC Internet Matters: Getting around with Google Maps This resource teaches you what Google Maps is and how it can help you find your way.
  • ABC Internet Matters: Creating strong passwords This resource teaches you how to create a strong password to keep your personal information safe online.
  • ABC Internet Matters: Staying safe online with secure websites This resource teaches you how to tell if a website is secure and will keep your information safe.
  • Youth Teaching Adults lesson plans This website has lesson plans on topics such as Skype, Zoom and Facetime to help you learn about using the internet and other technology.
  • how to create a strong passwordMoney Matters for People with Diverse Abilities: Money Safety workbook (English only) This workbook has in-depth lessons to help you protect your money and personal information online
  • Money Matters: What is e-banking? This resource teaches you how to get started with online banking and create a strong password to keep your money safe.
  • Money Matters: E-transfers This resource teaches you about transferring money online, including how to send and receive e-transfers.
  • Canadian Bankers Association: Your Money Seniors program This free financial literacy seminar program for Canadian seniors helps you learn more about how to manage your money and avoid financial abuse and fraud.
  • Canadian Bankers Association: Cyber Security Toolkit With a cyber hygiene checklist and tips on how to spot common scams, this toolkit can help you protect against online financial fraud.
  • ABC Internet Matters: Helping you get the confidence to go online (2017) This first workbook in the series provides learners with an in-depth introduction to using the internet.

Supported by:

Digital Literacy in Canada

  • Estimates say that around 84% of jobs in Canada currently require the use of a computer and basic technical skills (Information and Communications Technology Council, 2016) and that even low-skilled jobs increasingly require a basic level of digital literacy (Essential Skills Ontario).
  • A 2015 Ipsos Reid study found that 9% of Canadians report that they do not subscribe to or have access to the Internet at home. Canadians who do not subscribe to or have access to the Internet are usually older (over 55 years old) and less educated. They also, on average, have much lower household incomes (an average of $44,000 per year).
  • Many working-age Canadians struggle with problem-solving in technology-rich environments. Among them, the proportion is higher in underrepresented groups in the Canadian workforce, such as Indigenous peoples, immigrants, language minorities, and 16-24-year-olds (Statistics Canada, 2013).