Privacy Policy

1. Introduction

This policy provides details about the practices that protect the privacy of the personal information of individuals who deal with ABC Life Literacy Canada.

This document and the procedures it describes will be reviewed regularly and updated as necessary to ensure up-to-date practices. Please check the ABC Life Literacy Canada website ( from time to time to make sure this information is up-to-date.

2. Limits on Collection, Use, and Retention of Personal Information

ABC Life Literacy Canada’s mandate is to collect, sort, and disseminate information about resources, services, events, and developments relating to adult literacy. In order to help us fulfill this mandate, we collect personal information from people who have expressed an interest in adult literacy, such as name, address, telephone number, and email address. ABC Life Literacy Canada is then able to distribute literacy-related information to these individuals. ABC Life Literacy Canada also publishes the business contact information of adult literacy practitioners on its website, to help adult learners and volunteers locate literacy programs in their area.

ABC Life Literacy Canada is occasionally involved in work that requires the collection and use of information on the literacy-related attitudes, skills, awareness, and experiences and/or the demographics of the participants. By participating in a survey, you consent to our collecting your personal information. When we publish information, it is usually of a general nature, but if it includes identifying details such as your name and address, we will ask for your explicit permission.

You can visit our website without telling us who you are or revealing any identifying details about yourself. However, ABC Life Literacy Canada automatically collects information about your visit to our website, including basic demographic data (such as country of origin) and browsing patterns (such as number of pages visited and length of time spent browsing). This information is used only in aggregate form; no individual visitor is ever identified.

ABC Life Literacy Canada collects, tracks and analyzes website stats using Google Analytics. Google utilizes the data collected to track and examine the use of the websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.  Due to user privacy concerns, Google Analytics doesn’t report on personally identifiable information, including a visitor’s IP address. Find Google’s privacy policy here.

3. Limits on Disclosure

We do not rent, sell, or trade mailing lists or other personal information. Occasionally, ABC Life Literacy Canada will contract a third-party professional mail-out service to administer a mail-out on ABC Life Literacy Canada’s behalf.

From time to time, national literacy and literacy-related organizations ask for ABC Life Literacy Canada’s help in distributing information that may be of interest to the literacy community. In that case, ABC Life Literacy Canada administers the mail-out in order to protect your privacy. We do not provide access to our mailing list.

ABC Life Literacy Canada sends out emails and e-newsletters to individuals from who have signed up to our email mailing list.  We do not rent, sell or trade e-mail mailing list data or the information that is submitted to us.

If you subscribe to our email mailing list, the information you submit to us is only available to staff managing this information for purposes of sending you emails, and to contracted service providers for purposes of providing services relating to our communications with you.  Each e-newsletter that is sent will include a link that will allow subscribers to opt-out from the newsletter list. Once you unsubscribe, all data supplied including statistics collected, is deleted.

If researchers ask ABC Life Literacy Canada to share information that was collected for a different purpose, we will ask the individuals involved to consent to their personal information being used for the new purpose.

4. Website and Electronic Commerce

ABC Life Literacy Canada meets industry standards for technological security. ABC Life Literacy Canada does not take electronic or telephone payments for any products or services.

ABC Life Literacy Canada houses and maintains websites owned and operated by third parties. The owners of these sites may deal with the collection, use and disclosure of personal information differently than we do, and may have their own privacy policies.

ABC Life Literacy Canada and the websites it houses/maintains also provide links to other websites outside of the domain. Any links provided to these websites are provided solely for your convenience.

We encourage you to review the privacy policies of these third party websites, within and outside the domain, and direct any questions you may have to the owners of those websites before disclosing your personal information. ABC Life Literacy Canada will not be liable under any circumstances for any damages arising from these third party websites.

5. Access and Rights

At any time, you may opt out altogether of having us collect, use, or disclose your personal information, subject to reasonable notice and applicable laws. If you want to do this, please contact ABC Life Literacy Canada. Remember, if you withdraw or refuse to provide consent, we may be unable to provide some information or services to you.

You have the right to ask if ABC Life Literacy Canada holds any personal information about you, to ensure that it’s accurate and to have access to it, as provided by law. You also have the right to know how we are using your information.

To protect your privacy, we will take reasonable steps to verify your identity before granting you access to, or making corrections to, your personal information.

You may also register a privacy-related complaint by contacting ABC Life Literacy Canada. We will investigate all complaints. If an objection is justified, we will take appropriate steps to repair the situation, including changing our policies and practices if necessary.

The law sometimes permits or requires that organizations collect, use, or disclose information about you without your consent, or withhold information in certain circumstances. ABC Life Literacy Canada will comply with the law.

6. Contact information

To access or correct your personal information, or for questions, concerns or complaints relating to ABC Life Literacy Canada’s privacy policy on the treatment of personal information, please contact:

ABC Life Literacy Canada
110 Eglinton Avenue East, Suite 604
Toronto, ON M4P 2Y1
Tel. (416) 218-0010
Toll-free: 1-800-303-1004

If you have any inquiries, requests or complaints regarding this Privacy Statement, please send an e-mail to