Digital skills are no longer optional. From applying for jobs and accessing healthcare to communicating with family and managing finances, much of daily life now happens online. Yet for many adult learners, especially those with low literacy, language barriers or interrupted formal education, navigating the digital world can feel overwhelming.
For adult literacy practitioners, this presents both a challenge and an opportunity. Supporting learners with low digital literacy isn’t just about teaching them how to use a device—it’s about building confidence, independence and the ability to fully participate in digital society.
Start with where learners are
One of the most important principles in adult education applies strongly to digital literacy: meet learners where they are.
Adult learners come with a wide range of experiences. Some may have never used a computer before, while others may rely heavily on smartphones but lack foundational skills like typing, navigating websites or managing files.
Begin with informal assessments and conversations. Ask learners what they already use technology for, what they find challenging and what they want to be able to do. Framing learning around real-life goals, such as booking appointments, emailing a teacher or applying for a job, helps make the process relevant and motivating.
Focus on practical, everyday tasks
Abstract lessons on digital tools are rarely effective for beginners. Instead, focus on practical, task-based learning.
Activities might include:
- Filling out an online form
- Creating and managing an email account
- Searching for reliable information online
- Using a video call platform
- Accessing community or government services websites
These tasks build skills in context, helping learners understand not just how to do something, but why it matters.
Repetition is key. Many learners will need multiple opportunities to practice the same task before they feel comfortable doing it independently.
Use clear, accessible language
Digital terminology can be confusing, even for experienced users. Words like “browser,” “link,” “tab” or “download” may not be intuitive, especially for learners with lower literacy levels or those whose first language isn’t English or French.
Use plain language whenever possible. Avoid jargon or explain it clearly with examples. Visual aids, demonstrations and step-by-step guides can help reinforce understanding.
It’s also important to slow the pace. What feels simple to an instructor may feel overwhelming to a learner encountering it for the first time.
Create a safe, supportive learning environment
Many adult learners feel embarrassed about their digital skills. Some may have developed strategies to avoid using technology altogether. Creating a non-judgmental space is essential.
Normalize the learning process. Acknowledge that technology changes quickly and that everyone works to keep up. Encourage questions, celebrate small wins and avoid going through material too quickly.
Peer learning can also be powerful. Group discussions and collaborative activities allow learners to share experiences, problem-solve together and build confidence.
Address digital safety and trust
For learners who are new to technology, understanding online safety is just as important as learning how to use digital tools.
Many may not be aware of common risks such as phishing emails, scams or weak passwords. Others may feel hesitant to engage online due to fear of making mistakes or being taken advantage of.
Incorporate digital safety into all aspects of learning. Teach learners how to:
- Create strong, secure passwords
- Recognize suspicious messages or requests
- Protect personal information
- Identify trustworthy websites and sources
Building this awareness helps learners feel more confident and reduces the risk of harm.
The ABC Connect for Learning digital literacy program has a variety of resources dedicated specifically to staying safe online. Community organizations can sign up to run a free workshop at their organization and received free printed materials.
Be mindful of access barriers
Digital literacy is closely tied to digital access. Not all learners have reliable internet, personal devices or private spaces to practice their skills.
Whenever possible, provide access to devices during sessions and allow time for hands-on practice. Offer printable resources or offline activities that learners can review at home. If learners rely on smartphones, tailor instruction to reflect that reality rather than focusing only on desktop computers.
Connecting learners to community resources, such as libraries, community centres or low-cost internet programs, can also help extend learning beyond the classroom.
Build confidence, not just competence
While technical skills are important, confidence is often the biggest barrier.
Many adult learners doubt their ability to learn something new, particularly if they have struggled in traditional education settings. Small successes like sending an email, completing a form or joining a video call can have a significant impact on learner confidence.
Encourage independence by gradually reducing support as learners become more comfortable. Reinforce progress and highlight how far they’ve come.
Closing the gap
Bridging the digital divide requires more than access to technology. It requires thoughtful, inclusive teaching approaches that recognize the realities adult learners face.
By focusing on practical skills, using accessible language and creating supportive learning environments, adult literacy practitioners can play a critical role in helping learners build the skills—and confidence—they need to navigate an increasingly digital world.
In doing so, they’re not just teaching technology. They’re opening doors to opportunity, connection and participation in everyday life.
To access free digital literacy resources and learning materials, or to sign up to host a free digital literacy workshop in your community, visit abcconnectforlearning.ca. This program is presented nationally and is partly funded by the Government of Canada through the Canadian Consumer Protection Initiative.
