ABC Internet Matters

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ABC Internet Matters empowers Canadians who aren’t comfortable using the internet with the knowledge they need to get started. The program consists of a free workbook and downloadable resources to help new internet users learn how to use the internet. With ABC Internet Matters, adult and senior Canadians will develop a basic understanding of what the internet is, how to access it, and how to stay safe online.


Here are some resources to help you learn more about using the internet and staying safe online. Click on the name of a resource to open it.

Supported by:

Digital Literacy in Canada

  • Estimates say that around 84% of jobs in Canada currently require the use of a computer and basic technical skills (Information and Communications Technology Council, 2016) and that even low-skilled jobs increasingly require a basic level of digital literacy (Essential Skills Ontario).
  • A 2015 Ipsos Reid study found that 9% of Canadians report that they do not subscribe to or have access to the Internet at home. Canadians who do not subscribe to or have access to the Internet are usually older (over 55 years old) and less educated. They also, on average, have much lower household incomes (an average of $44,000 per year).
  • Many working-age Canadians struggle with problem-solving in technology-rich environments. Among them, the proportion is higher in underrepresented groups in the Canadian workforce, such as Indigenous peoples, immigrants, language minorities, and 16-24-year-olds (Statistics Canada, 2013).